Shipping, Returns & Refunds Policies

Product Availability and Limitations
Given the popularity and/or supply constraints of some of my products, I may have to limit the number of products available for purchase. I reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when I confirm your order but subsequently learn that I cannot supply the ordered product. In the event I cannot supply a product you ordered, I will cancel the order and refund your full purchase price immediately.

Order Acceptance/Confirmation
JCA Incorporated may, in its sole discretion, refuse or cancel any order and limit order quantity. JCA Incorporated may also require additional qualifying information prior to accepting or processing any order.

Once I receive your order, I’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify acceptance of your order, nor does it constitute confirmation of my offer to sell; I am simply confirming that I received your order. I reserve the right at any time after receiving your order to accept or decline your order for any reason. If I cancel an order after you have already been billed, I will refund the billed amount immediately.

Pricing and Price Corrections
All orders are subject to local sales tax laws. In the event you have been charged more than the posted price plus applicable taxes for a product, please email or call me for an immediate refund of the overcharge.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, Discover, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.


All orders are packaged and shipped from USPS within 2 business days.
Continental U.S. orders are shipped first class.

For orders to Alaska, Hawaii, and outside North America please call for shipping cost.

Since the actual delivery of your order can be impacted by many events beyond my control once it leaves my U.S. facilities, I cannot be held liable for late deliveries. I will, however, work with you to ensure a smooth delivery.

As I take care of the dispatch of the products you purchase, the risk of loss of, or damage to them shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from my facility. At this point, you will receive the Shipment Notification Email with a tracking number. If there are any issues with delivery, please contact me to resolve. 


I appreciate the fact that you would like to purchase the Eye Drop Tool Kit. I also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing my product.

As with any shopping experience, there are terms and conditions that apply to transactions. I’ll be as brief as my attorneys will allow. The main thing to remember is that by placing an order or making a purchase, you agree to the terms set forth below along with my Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window).

I believe you will be thrilled with the product you purchase from me. That’s because I go out of my way to ensure that they’re designed and built to be just what you need. I understand, however, that sometimes a product may not be what you expected it to be or might show up damaged from shipping. In that unlikely event, I invite you to review the following terms related to returning a product.

Exchange an Item
Items ordered online that arrived damaged or are incorrect can be exchanged. Email a picture of the damaged item(s) with “Damaged” in the subject line to within 7 days of the date you received the product and I’ll gladly send another the next business day.

Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from

(1) You have 30 calendar days to return an item from the date you received it.
(2) Only items that have been purchased directly from can be returned. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
(3) Please ensure that the item you're returning is repackaged with all parts that were included when you received it.

Ship your item back to:
JCA Incorporated
2098 Swan Lane
Safety Harbor, FL 34695

Once I receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Terms and Conditions
Please also read the Terms of Use Agreement on the site to understand additional terms and conditions which apply to the use of our Site.

Last updated October 1, 2020

Contact Jack


JCA Incorporated
P.O. Box 212
Safety Harbor, FL 34695


1 (727) 415-6301

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